We want you to enjoy your purchase from [BRAND NAME].

Please read the following conditions before requesting a return or exchange.

Return Window

Eligible products may be requested for return within [7 DAYS] from the date of delivery.

To be eligible for return, the item should generally be:

• Unused
• Unwashed
• Unaltered
• Unworn other than reasonable fitting/trial
• In its original condition
• With original tags attached
• Returned with original packaging where reasonably possible

Non-Returnable Products

Unless required otherwise under applicable law, the following products may not be eligible for return due to their nature:

• Customised products
• Made-to-order garments
• Altered products
• Personalised products
• Certain jewellery/accessories where specifically stated
• Gift cards
• Products marked Final Sale
• Products damaged due to customer misuse

Any product-specific exception should also be clearly mentioned on its product page.

Wrong, Damaged or Defective Product

If you receive a wrong, damaged or defective product, please contact us within [24/48 HOURS] of delivery.

Please provide:

• Order number
• Description of the issue
• Clear images/video of the product
• Packaging images where relevant

After verification, we may arrange an appropriate replacement, exchange or refund in accordance with applicable law and the circumstances of the order.

Exchange

Eligible products may be exchanged for another available size or eligible variant where stock is available.

If the requested replacement is unavailable, we may provide another available resolution such as refund/store credit where applicable.

Refund

Once an approved return is received and inspected, we will inform you of the status.

Approved refunds are generally initiated within [5–7 business days].

The time taken for the amount to reflect in your account may additionally depend on your bank or payment provider.

Return Shipping

[SELECT ONE.]

Option A: Eligible returns include complimentary reverse pickup where our courier service is available.

Option B: Customers may be responsible for return shipping charges for preference-based returns, while verified defective/wrong-product returns will be handled by us.

Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped, it generally cannot be cancelled and will be handled under the applicable return policy.

Customised or made-to-order products may not be cancelled once production has begun, except where required by applicable law.

Refund for Cancelled Orders

Where an eligible prepaid order is cancelled successfully, the applicable refund will be processed to the original payment method.

Contact

To request a return, exchange or cancellation:

Email: [EMAIL]
WhatsApp/Phone: [PHONE]
Support Hours: [TIME]

Last Updated: [DATE]